The Necessity of Digitization

The Necessity to Digitize Organizationsdigitization


Keeping your customers happy

In this day and age, customers are becoming accustomed to a certain level of automation. They are increasingly reliant on quick customer care, online transactions, and speedy delivery of whichever good they require.

For software companies, it is becoming increasingly difficult to keep up with the demand. What used to take 18 to 24 months for software delivery is now expected to be delivered by the end of one month.

Traditional organizations that are unable to keep up with these difficult expectations are suffering at the hands of those born in the digital age.
Customer expectations are growing steeper, they require intuitive interfaces, around-the-clock availability, personalized treatment, zero errors, and global consistency. In order to meet the customer expectations companies must accelerate companies need to accelerate their digitization of business processes.

However, this move should not just be about automating the current processes, instead operating models, organisational structure should all be addressed. In short, a reinvention of the entire business processes.

Digitization often requires that old wisdom be combined with new skills, for example, by training a merchandising manager to program a pricing algorithm. New roles, such as data scientist and user-experience designer, may be needed.

Organizations are realizing this rapid shift in the digital market and the need for swift analytic and diagnostic tools is on the rise. With the move away from paper-based tracking and filing, online software is gaining traction in the workplace.

Benefits of Digitization

Although the digitization process may seem daunting, the benefits are worth the effort. By digitizing information-intensive processes, costs can be cut by up to 90 percent and turnaround times improved.

By replacing paper and manual processes with software can allow a business to automatically collect and mine their databases. This can help to understand long term projections, along with any potential risks to the organization. This means that digital processes allow managers to address problems before they enter the critical stage.

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